Landlord Information
What is a property condition report?
This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition. This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys.

The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified. 

We take photographs prior to the signing of the Agreement, which are then kept on file.  At the end of the tenancy both the initial inspection report and the photographs are referred to, to determine the satisfactory (or otherwise) condition of the premises prior to the release of the tenant’s bond.
What is a Routine Inspection?
Routine inspections are conducted after a tenant takes possession of the property. The initial inspection is conducted approximately 2 months after a tenant takes possession of the property and every 4 - 6 months thereafter.  These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required.

A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the Peters Real Estate Maitland Property Management Team will contact you to discuss items noted on the report.

If there are any repairs requested by the tenants your Property Manager will seek your instructions concerning having them attended to.

What happens when a tenant stops paying rent?

Our Property Officer, Rebecca Perry, specializes in Arrears Control and every day prints an “arrears report” that shows any tenants who are behind with their rental payments. Tenants who are not paying their rent on time and appear on the list are contacted on a regular basis. We use a number of different methods in contacting the tenants:

  • A reminder letter
  • A phone call (at home, at work, to their mobile phone or to their next of kin if we are unable to reach them)
  • An SMS direct to their mobile phone
  • An email
  • Or even a visit to the property if we are unable to reach them using the other methods

If after our constant reminders a tenant happens to fall 14 days in arrears, they will be served with a Termination Notice which gives them 14 days to either get their rent up to date or to vacate the premises. The decision as to whether or not we should then proceed to a Residential Tribunal Hearing would be discussed with you as an Owner should it become necessary, however, the vast majority of tenants are either paying their rent on a regular basis and cause us no problems at all or they respond to the regime as described above.

How do tenants pay their rent?
At the commencement of each Lease Agreement we suggest all tenants set up a Periodical Payment schedule with their financial institution for their rental payments. This enables the financial institution to send the rental payments direct to our bank account and therefore is not reliant on the tenant having to go into the bank to make their payments. Our rental department is fully computerised, using the very latest Residential Property Management software package, to ensure the best possible accounting and rental history reporting.

When does the rent money get paid into my account?

At the end of every month all monies held, unless instructed otherwise, is paid to you by way of direct debit to your nominated bank account or by cheque. A statement is issued at the same time outlining the debits and credits for that month.

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