Our Property Officer, Rebecca Perry, specializes in Arrears Control and every day prints an “arrears report” that shows any tenants who are behind with their rental payments. Tenants who are not paying their rent on time and appear on the list are contacted on a regular basis. We use a number of different methods in contacting the tenants:
- A reminder letter
- A phone call (at home, at work, to their mobile phone or to their next of kin if we are unable to reach them)
- An SMS direct to their mobile phone
- An email
- Or even a visit to the property if we are unable to reach them using the other methods
If after our constant reminders a tenant happens to fall 14 days in arrears, they will be served with a Termination Notice which gives them 14 days to either get their rent up to date or to vacate the premises. The decision as to whether or not we should then proceed to a Residential Tribunal Hearing would be discussed with you as an Owner should it become necessary, however, the vast majority of tenants are either paying their rent on a regular basis and cause us no problems at all or they respond to the regime as described above.